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General Enquiry

Customer Feedback Survey

Dear Valued Customer,

 

At Public Bank (Hong Kong) Limited (the “Bank”), excellence is one of our commitments. We are committed to upholding our service excellence in our dealings with customers at every point of contact. We seek to deliver excellent products and services to all our customers to meet their financial needs.

 

We instill in our employees a service culture based on our Bank’s corporate values of Caring, Discipline, Ethics & Integrity, Excellence, Prudence and Trust. We ensure that our employees continuously practice and adhere to the various policies, guidelines and codes of conduct as guiding principles of how the Bank conducts its day-to-day business.

 

To promote the Bank’s service excellence culture, we would like to hear from you for our continuous service enhancement and improvements.  Please complete the survey below.  

 

Your assistance in completing this survey is greatly appreciated.  
 

Upholding Corporate Value for Customer Service
* Mandatory fields
Branch visited most recently
services_received_during_branch_visit
Please choose the appropriate score for each item below.
Our Branch Staff:
Understood your banking needs
Explained the products, processes and services clearly
Provided useful suggestions and guides to you
Responded to your enquiries/ transactions/ applications in a timely manner
Showed a caring attitude in handling your enquiries/ transactions/ applications
Provided reliable and efficient service
Was / Were courteous and polite
Treated you equitably and fairly
Provided quality service that meets or exceeds your expectation
Other Feedback
Overall
Yes
No
would_you_use_our_bank_products_and_service_again
would_you_recommend_our_bank_to_your_family_and_friends_if_they_need_banking_product_and_services
Please provide your contact information below. We may contact you to follow up on the feedback provided by you. The information you provided to us in this survey will only be used for improvement of our customer service quality and not for any other purposes.
Contact Information
* Mandatory fields