Stay Alert to Phishing Communications
Phishing is a common cybercrime that fraudsters attempt to obtain your sensitive personal information e.g. your user ID, password, bank account numbers etc. Fraudsters will then use the information provided by you to access your bank accounts for illegal purposes e.g. conduct unauthorized transactions.
Public Bank (Hong Kong) Limited (the “Bank”) would never send any SMS or email messages with embedded hyperlinks which direct customers to the Bank’s websites to carry out transactions. Meanwhile, the Bank would not request customers to provide their login credentials and / or other sensitive personal data, e.g. ATM card details, login passwords or OTP etc. by phone, email or SMS (including via embedded hyperlinks).
If you receive any SMS or email messages with embedded hyperlinks requesting you to input Net Banking login credentials, these messages should not originate from the Bank. You should think twice before clicking any hyperlinks purportedly sent by the Bank. If you find the hyperlinks (or attachments) in the SMS or email messages suspicious, do not click the hyperlinks (or open the attachments). You should always access Net Banking and / or Internet Securities Trading by entering the Bank’s website address directly.
Dos
- Contact the Bank to verify the SMS, email or caller authenticity
- Visit the Bank’s official website and download Apps from official sources directly
Don’ts
- Never click the URL or scan a QR Code in the SMS or email to login the Bank’s Net Banking or Internet Securities Trading
- Never reveal your sensitive personal data or login credentials to anyone or websites of unknown sources
- Never click or install the attachments in emails
