General Enquiry

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Customer Suggestion / Opinion / Complaint

At Public Bank (Hong Kong) Limited, we are committed to providing our customers with superior banking services. Your opinion or suggestion on our products and services will enable us to serve you better. To share your opinion or suggestion, you may contact us through the following channels:

opinion@publicbank.com.hk    

The Bank recognises the importance of establishing and upholding good corporate governance and is committed to conducting its business in accordance with the highest ethical standards in full compliance with all applicable laws, regulations and standards in all locations and jurisdictions in which the Bank operates.

In line with this commitment, the Bank adopts a “zero-tolerance approach” towards any form of bribery and corruption in conducting its business. All members of the Board of Directors, staff and third parties must uphold the highest standard of integrity and accountability in discharging their duties and to ensure that all Bank’s business activities are conducted in compliance with the applicable legal and regulatory requirements on anti-bribery and anti-corruption, both in letter and spirit.

As a general rule, all staff are to refrain from offering or receiving any gifts, entertainment, hospitality and non-business travel to/from external party in the course of their duties as it may put them in an obligated or compromised position which could affect business judgement.

Staff may be subjected to disciplinary actions and the Bank reserves the right to terminate any relationships with third parties for any breaches of the Bank’s Anti-Bribery and Anti-Corruption Policy.

Whistleblowing

Public Bank (Hong Kong) is committed to ensuring its business and operations are conducted in an ethical, moral and legal manner. In line with this commitment, the Bank has put in place the Whistleblowing Policy and Procedure (WBP) to provide an avenue for all staff and various stakeholders including but not limited to interns, consultants, contractors, vendors, suppliers and/or customers to disclose any improper conduct, or illegal, unethical or questionable practices committed or about to be committed within the Bank.

To report the above-mentioned matters, please contact us via email: pbhkalert@publicbank.com.hk.

Please provide your contact details including your name and phone number in your message. We may contact you for additional information needed for our investigation. We will accord protection of confidentiality to the whistleblower. We will take all reasonable steps to protect the whistleblower against any discrimination, retaliation or harassment, corresponding to our internal policies.

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