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公司資料

ERB Manpower Developer Award  2023-2028

<ul><li>Oversee branch operations and develop business through proactive solicitation and relationship building with customers</li><li>Secondary education or above with minimum 5 years of relevant experience</li><li>Qualification of MPF, HKSI and IIQE preferred</li><li>With Enhanced Competency Framework (ECF) qualification is preferable</li></ul>

Branch Manager

<ul><li>Oversee branch operations and lead a small team of officers and tellers to perform sales and customer services activities</li><li>Secondary education or above with minimum 5 years of relevant experience</li><li>Qualification of MPF, HKSI and IIQE preferred</li><li>With Enhanced Competency Framework (ECF) qualification is preferable</li></ul>

Assistant Branch Manager

<ul><li>Promote and cross-sell retail banking products through proactive business solicitation and relationship building with customers</li><li>Provide quality and value-added services to the customers</li><li>Assist in daily branch operations and perform annual review on loan accounts</li><li>Maintain awareness of operational risks and adhere to relevant policies and guidelines</li><li>Secondary education or above with minimum 3 years of relevant experience</li><li>Qualification of HKSI, IIQE and MPF preferred</li><li>Candidates with less experience are also welcomed</li><li>With Enhanced Competency Framework (ECF) qualification is preferable</li></ul>

Senior / Customer Service Officer

<ul style="list-style-type:disc;"><li style="text-align:justify;">Promote and cross-sell retail banking products through proactive business solicitation and relationship building with customers</li><li style="text-align:justify;">Provide quality and value-added services to the customers</li><li style="text-align:justify;">Assist in daily branch operations and perform annual review on loan accounts</li><li style="text-align:justify;">Maintain awareness of operational risks and adhere to relevant policies and guidelines</li><li style="text-align:justify;">Secondary education or above with minimum 3 years of relevant experience</li><li style="text-align:justify;">Qualification of HKSI, IIQE and MPF preferred</li><li style="text-align:justify;">Candidates with less experience are also welcomed</li><li style="text-align:justify;">With Enhanced Competency Framework (ECF) qualification is preferable</li></ul>

Senior / Customer Service Officer - Aberdeen Branch

<ul><li>Perform a variety of retail customer transactions over the counter in a professional manner</li><li>Promote and cross-sell bank products and services to the customers</li><li>Secondary education or above with minimum 1 year of relevant experience</li><li>Candidate with less relevant experience will also be considered</li></ul>

Teller / Relief Teller (Full-Time / Part Time)

<ul><li>Provide quality and value-added services to the customers</li><li>Supervise daily counter operations handled by Teller including customer inquiries, daily branch balancing, proper approval, overriding, filing and follow up on account maintenance</li><li>Perform cashier’s duties to safe-keep cash and stock of monetary instruments</li><li>Ensure the Bank’s AML guidelines in branch operations are complied</li><li>Maintain awareness of operational risks and adhere to relevant policies and guidelines</li><li>Secondary education or above with minimum 3 years of relevant experience</li><li>Qualification of HKSI, IIQE and MPF preferred</li><li>Candidates with less experience are also welcomed</li></ul>

Customer Service Officer - Relief Team

Branch Banking

<ul style="list-style-type:disc;"><li style="text-align:justify;">Solicit and develop new SME, commercial and syndicated loan business and achieve assigned sales target</li><li style="text-align:justify;">Enhance relationship with existing and new customers by offering them tailor-made products and services</li><li style="text-align:justify;">Post-secondary education with minimum 3 years of relevant experience, experience in syndicated loan will be an added advantage</li><li style="text-align:justify;">Good client connection with proven track record of success in credit marketing</li><li style="text-align:justify;">Candidate with less experience will be considered as Relationship Officer</li><li style="text-align:justify;">With Enhanced Competency Framework (ECF) qualification is preferable</li></ul>

Relationship Manager / Officer, SME

Commercial Banking

<ul style="list-style-type:disc;"><li style="text-align:justify;">Assist in handling corporate secretarial matters for group companies including but not limited to attending to statutory filings and preparing minutes for board meetings, general meetings and other committees meetings</li><li style="text-align:justify;">Assist and coordinate in the preparation of annual / interim reports, announcements, circulars, regulatory disclosures and other corporate documents</li><li style="text-align:justify;">Assist in ad-hoc projects and tasks as assigned</li><li style="text-align:justify;">Degree holder in business related disciplines and Finalist/Graduate/Associate member of HKCGI is an advantage</li><li style="text-align:justify;">1 year of company secretarial experience in professional firms or listed companies</li><li style="text-align:justify;">Good command in written and spoken English and Chinese</li><li style="text-align:justify;">Hands-on experience of MS office applications and Chinese word processing</li><li style="text-align:justify;">Self-motivated, detail-oriented and willing to work under pressure and within tight schedule</li><li style="text-align:justify;">Candidate with more experience will be considered as Senior Company Secretarial Officer</li></ul>

Company Secretarial Officer

Company Secretarial

<ul style="list-style-type:disc;"><li style="text-align:justify;">Assist to handle the daily operations of designated departments of the Bank</li><li style="text-align:justify;">Degree holder in Business Administration, Banking &amp; Finance, Accounting or related disciplines</li><li style="text-align:justify;">Previous related working experience would be an advantage</li><li style="text-align:justify;">Team player with good interpersonal and communications skill</li><li style="text-align:justify;">Good analytical and problem-solving skills</li><li style="text-align:justify;">Passionate in developing career in the banking industry</li><li style="text-align:justify;">Self-motivated, proactive and eager to learn</li><li style="text-align:justify;">Good spoken and writing skills in both English and Chinese</li><li style="text-align:justify;">Good knowledge in MS Office applications, especially Excel application will be an advantage</li></ul>

Officer Trainee

Corporate

<ul style="list-style-type:disc;"><li style="text-align:justify;">Assist in formulating and maintaining compliance policies and procedures</li><li style="text-align:justify;">Perform compliance investigation, checking, monitoring and review</li><li style="text-align:justify;">Ensure that the Bank’s operations meet with the relevant legal and regulatory requirements as well as industry guidelines and practices</li><li style="text-align:justify;">Provide compliance advice to business and support units</li><li style="text-align:justify;">Degree in law, finance or accounting or related discipline with at least 5 years’ relevant exposure in financial institutions of which at least 2 years at managerial level</li><li style="text-align:justify;">Proficiency in spoken and written English and Chinese</li><li style="text-align:justify;">With ECF qualification is an advantage</li><li style="text-align:justify;">Candidates with more experience / higher qualification may be considered a higher position</li></ul>

Deputy / Assistant Compliance Manager

<ul><li style="text-align:justify;">Perform Compliance checking, monitoring and review</li><li style="text-align:justify;">Assist in formulating and maintaining Compliance policies and procedures</li><li style="text-align:justify;">Ensure the Bank’s operations meet with all relevant legal and regulatory requirements as well as industry guidelines and practices</li><li style="text-align:justify;">Advise business units on Compliance matters</li><li style="text-align:justify;">Proficient in spoken and written English and Chinese</li><li style="text-align:justify;">Degree holder with 2 years relevant experience, preferably in banks or securities / audit firms</li><li style="text-align:justify;">Candidates with more experience may be considered for more senior position</li><li style="text-align:justify;">With Enhanced Competency Framework (ECF) qualification is preference</li></ul>

Compliance Officer

Compliance

<ul><li>Perform credit evaluation and risk assessment on commercial and retail credit proposals and periodic reviews</li><li>Identify and assess credit risks and potential problems, and make recommendations for appropriate lending authority’s consideration and approval</li><li>Ensure efficient turnaround of credit processing</li><li>Degree holder with minimum 5 years of solid experience in commercial credit and risk management functions in banking industry</li><li>Excellent interpersonal and communication skills in both English and Chinese</li><li>Candidate with less experience will be considered as Credit Analyst</li><li>With Enhanced Competency Framework (ECF) qualification is preferable</li></ul>

Senior Credit Analyst

<ul style="list-style-type:disc;"><li style="text-align:justify;">Prepare and review loan documents to ensure the approved credit facilities are strictly complying with the credit rules and regulations issued by HKMA and authorities</li><li style="text-align:justify;">Liaise with solicitor / marketing units to ensure proper and efficient operations of credit administration&nbsp;work</li><li style="text-align:justify;">Secondary education with minimum 2 years of credit administration experience</li><li style="text-align:justify;">Candidate with conveyancing experience in legal firm will also be considered</li><li style="text-align:justify;">Good interpersonal and communication skills in both English and Chinese</li><li style="text-align:justify;">Hands-on experience in MS Office applications</li></ul>

Credit Administration Officer

<ul style="list-style-type:disc;"><li style="text-align:justify;">Prepare and review loan documents for commercial banking facilities</li><li style="text-align:justify;">Liaise with marketing units to ensure proper and efficient operations of credit administration work</li><li style="text-align:justify;">Secondary education with minimum 2 years of credit administration experience</li><li style="text-align:justify;">Candidate with conveyancing experience in legal firm will also be considered</li><li style="text-align:justify;">Good interpersonal and communication skills in both English and Chinese</li><li style="text-align:justify;">Hands-on experience in MS Office applications</li></ul>

Credit Administration Clerk

<ul style="list-style-type:disc;"><li style="text-align:justify;">Monitor daily activities related to debt collections to ensure compliance to regulations</li><li style="text-align:justify;">Liaise with solicitors, valuers and agents regarding recovery actions</li><li style="text-align:justify;">Recommend to the Head of SAU on change in account classification, making appropriate impairment and charge-off of accounts with minimal chance of recovery</li><li style="text-align:justify;">Assist in preparing management reports and in charge of non-performing loan MIS</li><li style="text-align:justify;">University Degree with minimum 3 years of banking experience</li><li style="text-align:justify;">Knowledgeable in credit risk modeling and banking products</li><li style="text-align:justify;">Strong credit sense and conversant with financial analysis</li><li style="text-align:justify;">Proficiency in data analysis using MS Excel</li><li style="text-align:justify;">With Enhanced Competency Framework (ECF) qualification is preferable</li><li style="text-align:justify;">Candidate with&nbsp;more experience will be considered as Assistant Manager</li></ul>

Senior Officer – Special Assets Unit

Credit

<ul style="list-style-type:disc;"><li style="text-align:justify;">Prepare financial, management and risk-based reports in compliance with requirements of management and head office</li><li style="text-align:justify;">Compile the Group’s general ledger operations and accounting assignments</li><li style="text-align:justify;">Ensure payments are made in accordance with the established policies and limits</li><li style="text-align:justify;">Review, endorse and approve the daily accounting vouchers before posting to the system</li><li style="text-align:justify;">Degree holder in accounting or finance</li><li style="text-align:justify;">Minimum 1 years solid working experience, preferably in banking or financial institution</li><li style="text-align:justify;">Student member of recognized accounting body</li><li style="text-align:justify;">Good communication skills in both English and Chinese</li><li style="text-align:justify;">Proficient in MS Office applications (in particular MS-Excel)</li></ul>

Assistant Accounting Officer

Finance & Control

<ul style="list-style-type:disc;"><li style="text-align:justify;">Source new dealers in hire purchase &amp; leasing</li><li style="text-align:justify;">Solicit and market hire purchase &amp; leasing products to customers and conduct annual business review</li><li style="text-align:justify;">Oversee loan portfolios and achieve pre-determined business targets</li><li style="text-align:justify;">Develop new business referral channels</li><li style="text-align:justify;">Tertiary education or above with minimum 3 years of relevant experience</li><li style="text-align:justify;">Strong business connection with dealers and good product knowledge in hire purchase &amp; leasing</li></ul>

Assistant Manager – Hire Purchase & Leasing

Hire Purchase & Leasing

<ul style="list-style-type:disc;"><li style="text-align:justify;">Possess in-depth experience in full SDLC, including capturing user requirements, feasibility study, system design, development, UAT support</li><li style="text-align:justify;">Contribute to ongoing maintenance and production support</li><li style="text-align:justify;">Experience in programming of Java and MQ are must</li><li style="text-align:justify;">Experience in Node.js and Spring Boot are preferred</li><li style="text-align:justify;">Eager to learn new IT technical skills</li><li style="text-align:justify;">Degree holder in computer studies or I.T. related discipline with 4-8 years’ solid experience in banking or financial industry</li><li style="text-align:justify;">With analytical mind and able to work independently</li></ul>

(Senior) Analyst Programmer - Java

<ul style="list-style-type:disc;"><li style="text-align:justify;">Responsible for IT operations in data center including manage the printing process and respond to computer messages</li><li style="text-align:justify;">Perform system job processing, system activity monitoring, data restore and backup, distribute reports, answer ad hoc queries etc</li><li style="text-align:justify;">Willing to work on 3 shift rotation duties for supporting 24-hour operation</li><li style="text-align:justify;">Diploma holder preferably&nbsp;or above&nbsp;with minimum 1-year of experience in computer operation, preferable in IBM AS400, AIX and Microsoft Windows</li><li style="text-align:justify;">Hands-on experience in backup tools</li></ul>

System Operator

Information Technology

<ul style="list-style-type:disc;"><li style="text-align:justify;">Conduct branch and operational audits, compliance checking, ad hoc assignments and prepare relevant reports</li><li style="text-align:justify;">Ensure information security and internal operations meet with all regulatory requirements and industry guidelines/ practices</li><li style="text-align:justify;">University Degree holder with 1 to 2 years of relevant experience in financial institutions, qualified accountant preferred</li><li style="text-align:justify;">Experience in financial reporting, compliance, credit, and treasury is a definite advantage</li><li style="text-align:justify;">Strong analytical skills in identifying risks and control implications</li></ul>

Auditor / Senior Auditor

Internal Audit

<ul style="list-style-type:disc;"><li style="text-align:justify;">Assist in executing Advertising, Promotion and Product Development related projects</li><li style="text-align:justify;">Conduct market survey and prepare performance review and reports</li><li style="text-align:justify;">Coordinate with various internal and external parties to ensure smooth project implementation</li><li style="text-align:justify;">University graduate with minimum 1 year of relevant experience, preferably in banking industry</li><li style="text-align:justify;">Good communication skills in both English and Chinese</li><li style="text-align:justify;">Proficient in MS Word, Excel and PowerPoint</li><li style="text-align:justify;">Candidate with more experience will be considered as Senior Marketing Officer</li></ul>

Marketing Officer - Advertisement

Marketing & Product Development

<ul style="list-style-type:disc;"><li style="text-align:justify;">Ensure the bank is in full compliance with Insurance &amp; MPF regulations</li><li style="text-align:justify;">Handle administrative and operational work between branches / marketing units and bank partners (ie. Product Due Diligence etc)</li><li style="text-align:justify;">Co-ordinate different marketing units with bank partners to set up programs for achieving business targets</li><li style="text-align:justify;">Responsible to perform licensing operations</li><li style="text-align:justify;">Assist in monitoring insurance sales performance</li><li style="text-align:justify;">Degree holder in Finance or Business Administration or related discipline</li><li style="text-align:justify;">Minimum 5 years of experience in Bancassurance &amp; MPF operations and sales support experience, preferably in banking industry</li><li style="text-align:justify;">Possession of HKSI Licensing Examination Paper 1, 7 &amp; 8, IIQE Paper 1,2 &amp; 3 and MPF Intermediaries License or equivalent</li><li style="text-align:justify;">Qualified as Responsible Officer with Insurance Authority &amp; MPFA is definitely an advantage</li></ul>

Manager / Deputy Manager – Insurance Support

MPF & Insurance Support

<ul><li style="text-align:justify;">Process Outward Remittance through OTT System for generating SWIFT/SWIFTNet messages and accounting entries</li><li style="text-align:justify;">Process Inward Remittance through ITT System for generating payment advice and accounting entries.</li><li style="text-align:justify;">Knowledge in perform AML screening on incoming and outgoing swift payments</li><li style="text-align:justify;">Perform general administrative duties</li><li style="text-align:justify;">Secondary education with minimum 1 year relevant working experience</li><li style="text-align:justify;">Good interpersonal and communication skill in both English and Chinese</li><li style="text-align:justify;">Proficient in PC applications, including MS Excel, typewriting</li><li style="text-align:justify;">Candidate with less experience would be considered as Remittance Clerk</li></ul>

Remittance Associate

<ul><li style="text-align:justify;">Prepare FX/MM settlement confirmation/contract SWIFT and SWIFTNet messages</li><li style="text-align:justify;">Perform FX/MM settlement, G/L batch/RTGS transactions input and data maintenance</li><li style="text-align:justify;">Follow-up FX/MM transactions with other banks</li><li style="text-align:justify;">Handle transactions relating to FRCD, Debts Securities and Premium Deposit</li><li style="text-align:justify;">Perform general administrative duties</li><li style="text-align:justify;">Secondary education with minimum 2 year relevant working experience</li><li style="text-align:justify;">Good interpersonal and communication skill in both English and Chinese</li><li style="text-align:justify;">Proficient in PC applications, including MS Excel, typewriting</li><li style="text-align:justify;">Candidate with less experience will be considered as Settlement Clerk</li></ul>

Foreign Settlement Support

Remittance & Settlement 

<ul><li style="text-align:justify;">Assist in review of risk management framework, policies and procedures</li><li style="text-align:justify;">Conduct risk analysis and assessment to identify and monitor major risks of the Bank</li><li style="text-align:justify;">Perform ad hoc tasks and projects assigned by supervisor</li><li style="text-align:justify;">University Degree in Finance, Economics, Risk Management, Mathematics or other related disciplines with minimum 1 year relevant working experience</li><li style="text-align:justify;">Hand-on experience&nbsp;in asset and liability management will be an advantage</li><li style="text-align:justify;">Self-motivated with good interpersonal and communication skill in both English and Chinese</li><li style="text-align:justify;">Proficient in PC applications, including MS Excel</li><li style="text-align:justify;">CFA / FRM Level I or above is preferable</li><li style="text-align:justify;">Candidate with more experience will be considered as Senior Officer</li></ul>

Senior / Officer – Risk Management

Risk Management

Responsibilities:<ul><li style="text-align:justify;">Provide efficient and excellent securities related services to customers</li><li style="text-align:justify;">Acquire and nurture new and existing customer relationships in line with target segments for optimizing new business opportunities</li><li style="text-align:justify;">Support securities promotional campaigns and application of securities related products</li><li style="text-align:justify;">Collaborate with branch staff on the securities business and report to Department Head</li><li style="text-align:justify;">Manage operational risk and adhere to the compliance requirements of the relevant policies and guidelines</li></ul>Requirements:<ul><li style="text-align:justify;">Degree holder with minimum 3 years’ experience in RA1</li><li style="text-align:justify;">Excellent interpersonal and communication skills, customer oriented</li><li style="text-align:justify;">Proficient in in MS Office, including Word, Excel</li><li style="text-align:justify;">Good command of written and spoken English and Chinese (including Cantonese and Mandarin)</li></ul>

Securities Customer Services Officer

Securities and Wealth Product Management 

<ul><li style="text-align:justify;">Liaise, check and handle offshore markets settlement, such as bonds and unit trust settlement, dividend or interest distribution</li><li style="text-align:justify;">Check and update share deposit / withdrawal entries, cash movement and G/L accounting entries</li><li style="text-align:justify;">Review corporate announcement to ensure entitlement details or corporate actions are recorded and to be done as scheduled</li><li style="text-align:justify;">Perform entitlements taking up and distribution of dividend, bonus, cash offer, open offer and warrants/rights etc.</li><li style="text-align:justify;">Participate in User Acceptance Testing and other ad-hoc projects</li><li style="text-align:justify;">Secondary education or above with minimum 5 years’ experience in shares operations / settlement of offshore markets</li><li style="text-align:justify;">Familiar with CCASS operations</li><li style="text-align:justify;">Knowledge on liaising with Clearstream Banking Agent for settlement support is an advantage</li><li style="text-align:justify;">Good communication skills in both English and Chinese</li></ul>

Shares Operations Officer

Shares Operations

<ul style="list-style-type:disc;"><li style="text-align:justify;">Assist in ensuring that the Bank’s key digital transformation projects are completed in a timely manner and with high quality to meet the regulatory and internal requirements</li><li style="text-align:justify;">Assist in implement the bank’s digital projects related to digitalization of work process and deployment of mobilization technology</li><li style="text-align:justify;">Collaborate with business users and provide User Requirement to IT Department</li><li style="text-align:justify;">Collaborate and negotiate with IT Department and vendors for digital projects</li><li style="text-align:justify;">Responsible for the vendor selection, price quotation / negotiation and cost evaluation</li><li style="text-align:justify;">University degree in Computer Science or related disciplines with over 7 years working experience in banking system</li><li style="text-align:justify;">Good knowledge on IT infrastructure, cyber security, transformation, digital market trend and latest technology in banking industry, especially on internet and mobile platforms</li><li style="text-align:justify;">Familiar with banking / financial products &amp; services / operations / regulations</li><li style="text-align:justify;">Solid experience in managing projects of business process improvement</li><li style="text-align:justify;">Experience in banking industry will be an added advantage</li><li style="text-align:justify;">Good knowledge on management skill &amp; people management and vendor management</li><li style="text-align:justify;">Good command of written and spoken English and Chinese</li></ul>

Deputy Project Manager – Digital Transformation

<ul style="list-style-type:disc;"><li style="text-align:justify;">Manage and oversee all bank-wide non-digital &amp; non-information technology related projects (e.g. Operational Resilience, Business Continuity Plan, Deposit Protection, Data Protection, etc.) from initiation to implementation</li><li style="text-align:justify;">Establish / Review bank’s policies and guidelines, procedures, etc. for compliance and/or operational efficiency</li><li style="text-align:justify;">Ensure projects delivered meet with the business requirements and fulfill legal / regulatory requirements</li><li style="text-align:justify;">Attend to regulatory requirement and provide recommendations</li><li style="text-align:justify;">University degree holder in Business, Banking &amp; Finance or IT related disciplines</li><li style="text-align:justify;">Minimum 5 years project management experience preferably in banking operations of which minimum 3 years at managerial level</li><li style="text-align:justify;">Initiative, independent with ability in handling multi-tasks</li><li style="text-align:justify;">Excellent communication, interpersonal and presentation skills with good command of written and spoken English and Chinese</li></ul>

Deputy Banking Projects Manager

<ul style="list-style-type:disc;"><li style="text-align:justify;">Deliver professional customer service through answering digital banking enquiries via phone, live chat and email</li><li style="text-align:justify;">Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly</li><li style="text-align:justify;">Conduct market surveys and obtain market updates on digital product features within the banking industry</li><li style="text-align:justify;">Secondary education or above with minimum 3 years of experience in phone banking or customer services, preferably in the banking industry</li><li style="text-align:justify;">Fluency of spoken and written English, Cantonese and Mandarin</li><li style="text-align:justify;">Strong interpersonal and communication skills</li><li style="text-align:justify;">Good phone manner and a strong customer service mindset</li><li style="text-align:justify;">Candidates with less experience will be considered as Officer</li></ul>

Senior Officer (Customer Service Hotline)

Technology Innovation

<ul><li style="text-align:justify;">Assist in supervise staff of and be responsible for daily operations of Trade Finance Department</li><li style="text-align:justify;">Be capable to collaborate with Marketing Staff for business appointments in promoting trade finance related services and/or products</li><li style="text-align:justify;">Ensure that the procedures, credit policy and AML Policy are strictly followed and review the procedures and policies periodically</li><li style="text-align:justify;">Endorse and release accounting entries and documents of inward and outward bills</li><li style="text-align:justify;">Degree holder in Banking / Business Administration or other related disciplines with minimum 5 years’ solid operations experience in banking industry of which at least 2 years at supervisory level</li><li style="text-align:justify;">Knowledgeable in ICC rules and all relevant regulations related to bills operation</li><li style="text-align:justify;">Excellent inter-personal and managerial skills</li><li style="text-align:justify;">Proficient in PC applications</li></ul>

Assistant Manager – Trade Finance

Trade Finance

<ul><li style="text-align:justify;">Coordinate internal and external training and development activities of the Bank</li><li style="text-align:justify;">Develop, design and deliver training programs to staff</li><li style="text-align:justify;">Administer training subsidies, incentive programs and accurate staff training records</li><li style="text-align:justify;">Possess banking knowledge and solid experience in retail banking operations</li><li style="text-align:justify;">Experience in CPD / CPT reporting and administration</li><li style="text-align:justify;">Diploma holder or above with minimum 2 years of relevant experience in banking industry</li><li style="text-align:justify;">Strong interpersonal skill and self-motivated</li><li style="text-align:justify;">Hands-on experience of MS office applications</li><li style="text-align:justify;">Proficiency in spoken and written English and Chinese</li></ul>

Senior / Training & Development Officer

<ul><li style="text-align:justify;">Handle complaint case independently and conduct prompt and detailed investigation of the case</li><li style="text-align:justify;">Ensure investigations are handled in compliance with relevant procedures and regulatory requirements in a timely and appropriate manner</li><li style="text-align:justify;">Promote, develop and implement service improvement activities</li><li style="text-align:justify;">Degree holder or above with minimum 5 years of customer service or complaints handling experience which at least 2 years at managerial level</li><li style="text-align:justify;">Knowledge of banking / financial institutions products and operations will be an advantage</li><li style="text-align:justify;">Proficiency in spoken and written English and Chinese</li><li style="text-align:justify;">Excellent interpersonal and communication skills</li><li style="text-align:justify;">Candidate with more experience will consider as Deputy Manager</li></ul>

Assistant Manager – Complaint Handling

Training & Development

<h2 style="margin-left:0px;text-align:justify;">Job Vacancies</h2>We are a wholly owned subsidiary of Public Financial Holdings Limited ("PFHL"), a company listed on the stock exchange of Hong Kong (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To strengthen our business operations in Hong Kong, we invite high caliber professionals to join us and be a member of our successful team. If you are looking for a career, not just a job, here is a good opportunity for you.<ul><li style="text-align:justify;">Interested parties please send your resume together with present &amp; expected salary (a must) to the Human Resources Department at email address <a href="mailto:hr@publicbank.com.hk">hr@publicbank.com.hk</a> or Fax No. (852) 2815 3157 or Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong.</li><li style="text-align:justify;">The employment of in-scope positions is subject to the Mandatory Reference Checking Scheme (MRCS) in accordance with regulatory requirement. For details, please refer to The Hong Kong Association of Banks’ website:&nbsp;<a href="https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2">HKAB - Mandatory Reference Checking Scheme Phase 2</a>.</li><li style="text-align:justify;">Personal data collected will be treated in the strictest confidence in accordance with our <a href="/tc/additionalpage/PersonalInformationCollectionStatementofCareerWebPage">Personal Information Collection Statement </a>and <a href="/tc/usefultools/privacypolicy">Personal Data Policy </a>and will be handled by authorized personnel for recruitment-related purposes only. All applications will be kept for 3 months as may be considered for other suitable positions within Public Bank (Hong Kong) Ltd. and its associated companies.</li></ul>

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