Customer Hotline : 8107-0818
Email : contact@publicbank.com.hk
Customer Hotline for PB Card (ATM Card)
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Enquiry Hotline :
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(852) 2853-4777
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Office hour : (Hong Kong Time)
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Monday to Friday : 9:00a.m. to 6:00p.m.
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Fax :
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(852) 2815-4279
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Email :
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After office hour, this hotline will cater for reporting of lost card only.
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24-Hour Customer Hotline for Credit Card
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Enquiry Hotline :
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(852) 3768-9700
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Report Lost Card Hotline :
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(852) 3768-8811
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Fax :
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(852) 2815-4279
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Email :
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e-Banking Support Hotline
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Enquiry Hotline :
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(852) 2541-9206
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Office hour : (Hong Kong Time)
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Monday to Friday : 9:00a.m. to 6:00p.m.,
Saturday : 9:00a.m. to 1:00p.m. |
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After office hour, this hotline will cater for reporting of e-Banking service
suspension only. |
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Customer Hotline for investment products related to Lehman Brothers
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Enquiry Hotline :
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(852) 2851-9293
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Office hour: (Hong Kong Time)
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Monday to Friday : 9:00a.m. to 6:00p.m.
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Fax :
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(852) 2851-8780
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Email :
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(Only for customers who have purchased the products through us)
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Customer Hotline for structured products
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Enquiry Hotline :
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(852) 2851-9803
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Office hour: (Hong Kong Time)
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Monday to Friday : 9:00a.m. to 6:00p.m.
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Mailing address :
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Office of the Complaint Officer
Public Bank (Hong Kong) Ltd. Public Bank Centre, 120, Des Voeux Road Central, Hong Kong |
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Fax :
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(852) 2851-8780
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Email :
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Download "Change of Address / Personal Data Instructions Form"
Public Bank (Hong Kong) has always been targeting the provision of the best services to customers. By possessing the updated information, we should be able to provide the most effective service to our customers. We sincerely invite you to download the "Change of Address / Personal Data Instructions Form", complete the same and send it to any of our branches. You can also visit any of our branches to process the same.
Customer Suggestion or Opinion
At Public Bank (Hong Kong), we are deeply committed to providing our customers with superior banking services to meet their financial needs. As a valuable customer of our bank, we highly value your suggestion or opinion on our products or services. If you have any suggestion or opinion on our products or services, you are welcome to talk to our staff at branches in person or call our Customer Service Hotline at (852) 8107-0818. Also, you are welcome to send us your suggestion or opinion by mail, fax, e-mail or making use of our "Customer Suggestion Form" available at branches. Alternatively, you may directly talk to our Complaint Officer at (852) 2853-4778.
Thank you very much in advance for your valuable suggestion or opinion. We will follow up your feedback promptly. Under normal circumstances, we will acknowledge your feedback within 7 days and endeavor to provide you with our final response within 30 days upon receipt. Please be assured that information related to your feedback will be treated strictly confidential and used for service improvement and analysis purpose only.
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Mailing address :
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Office of the Complaint Officer
Public Bank (Hong Kong) Ltd. Public Bank Centre, 120, Des Voeux Road Central, Hong Kong |
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Fax :
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(852) 2815-7366
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Email :
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The following contact information is for our SME customers who want to access their own credit data in the CCRA.
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Mailing address :
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18/F Caroline Centre
Lee Gardens Two 28 Yun Ping Road Causeway Bay, Hong Kong |
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Hotline :
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(852) 2516-1100
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Fax :
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(852) 2960-4721
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Email :
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The following contact information is for our personal banking customers who want to access their own credit data in the CRA.
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Mailing address :
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Suite 1006 Tower 6
The Gateway 9 Canton Road Tsim Sha Tsui, Kowloon, Hong Kong |
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Hotline :
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(852) 2577-1816
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Fax :
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(852) 2578-4425
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Email :
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© 2011 Public Bank (Hong Kong) Limited. All Rights Reserved.