Contact Us

General Enquiry
  General Enquiry Customer Hotline  (852) 8107 0818
Email  contact@publicbank.com.hk
  Customer Hotline for PB Card
  (ATM Card)
Enquiry Hotline (852) 2853 4777
Office hours (Hong Kong Time) Monday to Friday : 9:00a.m. to 6:00p.m.
Fax (852) 2815 4279
Email cardcentre@publicbank.com.hk
After office hours, this hotline will cater for reporting of lost card only.

  24-Hour Customer Hotline for
  Credit Card

Enquiry Hotline (852) 3768 9700
Report Lost Card Hotline (852) 3768 8811
Fax (852) 2815 4279
Email cardcentre@publicbank.com.hk
  e-Banking Support Hotline Enquiry Hotline (852) 2541 9206
Office hours (Hong Kong Time) Monday to Friday : 9:00a.m. to 6:00p.m.,
Saturday : 9:00a.m. to 1:00p.m.
After office hours, this hotline will cater for reporting of compromise / loss of PIN only.
  Customer Hotline for structured

  products
Enquiry Hotline (852) 2851 9803
Office hours (Hong Kong Time) Monday to Friday : 9:00a.m. to 6:00p.m.
Mailing address Office of the Complaint Officer
Public Bank (Hong Kong) Ltd.
Public Bank Centre,
120, Des Voeux Road Central, Hong Kong
Fax (852) 2541 4482
Email enquiry@publicbank.com.hk

  Download “Change of Address /
  Personal Data Instructions Form”

Public Bank (Hong Kong) has always been targeting the provision of the best services to customers. By possessing the updated information, we should be able to provide the most effective service to our customers. We sincerely invite you to download the “Change of Address / Personal Data Instructions Form”, complete the same and send it to any of our branches. You can also visit any of our branches to process the same.
  Customer Suggestion / Opinion /
  Complaint
At Public Bank (Hong Kong) Limited, we are committed to providing our customers with superior banking services. Your opinion or suggestion on our products and services will enable us to serve you better. To share your opinion or suggestion, you may contact us through the following channels:
Mailing address Office of the Complaint Officer
Public Bank (Hong Kong) Ltd.
Public Bank Centre,
120, Des Voeux Road Central,
Hong Kong
Fax (852) 2815 7366
Email opinion@publicbank.com.hk    
Complaint Officer: Call (852) 2853 4778
Office hours: Mon – Fri (9:00am to 6:00pm)
(Please note that all calls may by recorded to ensure service quality)
We will acknowledge your opinion or suggestion within 7 days upon receipt. In case we need to investigate further, we shall update you the progress or respond to you within 30 days. Please note that if customer opinion or suggestion is lodged by a third party, we shall only contact the respective customer rather than the third party in order to protect our customer’s privacy.

 

Access of Data in Commercial Credit Reference Agency (CCRA)
The following contact information is for our SME customers who want to access their own credit data in the CCRA.
  Mailing address Unit 1308-1315,
13/F, BEA Tower, Millennium City 5,
418 Kwun Tong Road, Kwun Tong,
Kowloon, Hong Kong
  Enquiry Hotline  (852) 2516 1100
  Fax  (852) 2960 4721
  Email  ccra_enquiry@dnb.com

 

Access of Data in Credit Reference Agency (CRA)
The following contact information is for our personal banking customers who want to access
their own credit data in the CRA.
  Mailing address Suite 1006 Tower 6
The Gateway
9 Canton Road
Tsim Sha Tsui, Kowloon, Hong Kong
  Enquiry Hotline  (852) 2577 1816
  Fax  (852) 2578 4425
  Email  contact@transunion.hk