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Customer Hotline : 8107- 0818 |
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24-Hour Card Centre Hotline : 3768- 9700 |
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e-Banking Support Hotline : 2541- 9206
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- Service support hour Monday to
Friday: |
9:00a.m. - 6:00p.m. |
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Saturday: |
9:00a.m. - 1:00p.m. |
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- After office hour, this hotline will provide
suspension of e-Banking service only. |
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General Enquiry
contact@publicbank.com.hk |
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Download "Change of Address /
Personal Data Instructions Form" |
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Public Bank (Hong Kong) has
always been targeting the provision of the best services to
customers. By possessing the updated information, we should be
able to provide the most effective service to our customers.
We sincerely invite you to download the
"Change of Address / Personal Data
Instructions Form", complete the same and send it to any of our
branches. You can also visit any of our branches to process the
same. |
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Customer
Suggestion or Complaint |
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At Public Bank (Hong Kong), we are deeply
committed to providing our customers with superior banking
services. As a valuable customer of our bank, we highly value
your suggestion or complaint on our products or services. If
you have any suggestion or complaint on our products or
services, you are welcome to talk to our staff at branches in
person or call our Customer Service Hotline at (852) 8107-0818.
Also, you are welcome to send us your suggestion or complaint
by mail, fax, e-mail or making use of our "Customer
Suggestion or Complaint Leaflet" available at branches.
Alternatively, you may directly talk to our Complaint Officer
at (852) 2853-4778.
Thank you very much in advance
for your valuable suggestion. We will follow up your
suggestion or complaint promptly. Under normal circumstances,
we will acknowledge your suggestion or complaint within 7 days
and endeavor to provide you with our final response within 30
days upon receipt. Please be assured that information related
to your suggestion or complaint will be treated strictly
confidential and used for service improvement and analysis
purpose only.
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| Mailing
address |
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Office
of the Complaint Officer |
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Human
Resources
Department |
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Public Bank (Hong Kong) Ltd. |
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Public Bank
Centre
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120 Des Voeux
Road Central
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Hong Kong |
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| Fax |
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(852)
2815-3157 |
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| Email |
: |
opinion@publicbank.com.hk |
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Access of Data in Commercial
Credit Reference Agency (CCRA)
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The
following contact information is for our SME customers who
want to access their own credit data in the CCRA. |
| Mailing
address |
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18/F
Caroline Centre |
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Lee
Gardens Two |
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28
Yun Ping Road
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Causeway
Bay
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Hong Kong |
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| Hotline |
: |
(852)
2516-1100 |
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| Fax |
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(852)
2960-4721 |
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| Email |
: |
ccra_enquiry@dnb.com |
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Access of Data in Credit Reference Agency (CRA)
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The following contact information is for our
personal banking customers who want to access their own credit data in the
CRA.
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| Mailing
address |
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Suite
1006 Tower 6 |
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The
Gateway |
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9
Canton Road
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Tsim
Sha Tsui
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Kowloon |
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Hong Kong |
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| Hotline |
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(852) 2577-1816 |
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| Fax |
: |
(852)
2578-4425 |
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| Email |
: |
contact@transunion.hk |
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