Customer Hotline : 8107 0818
24-Hour Card Centre Hotline : 3768 9700e-Banking Support Hotline : 2541 9206- Service support hour Monday to Friday: 9:00a.m. - 6:00p.m.
Saturday: 9:00a.m. - 1:00p.m.
- After office hour, this hotline will provide suspension of e-Banking service only.
Customer Hotline for investment products related to Lehman Brothers(Only for customers who have purchased the products through us)
Customer Hotline for structured productsTime / Day : |
0900 to 1800 hours Hong Kong Time, Monday to Friday |
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Mailing address : |
Office of the Complaint Officer
Public Bank (Hong Kong) Limited
Public Bank Center,
120, Des Voeux Road Central.
Hong Kong
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Hotline : |
(852) 2851-9803 |
Fax : |
(852) 2851-8780 |
Email : |
Our Branch Network
Download "Change of Address / Personal Data Instructions Form"
Public Bank (Hong Kong) has always been targeting the provision of the best services to customers. By possessing the updated information, we should be able to provide the most effective service to our customers. We sincerely invite you to download the "Change of Address / Personal Data Instructions Form", complete the same and send it to any of our branches. You can also visit any of our branches to process the same.
Customer Suggestion or Complaint
At Public Bank (Hong Kong), we are deeply committed to providing our customers with superior banking services. As a valuable customer of our bank, we highly value your suggestion or complaint on our products or services. If you have any suggestion or complaint on our products or services, you are welcome to talk to our staff at branches in person or call our Customer Service Hotline at (852) 8107-0818. Also, you are welcome to send us your suggestion or complaint by mail, fax, e-mail or making use of our "Customer Suggestion or Complaint Leaflet" available at branches. Alternatively, you may directly talk to our Complaint Officer at (852) 2853-4778.
Thank you very much in advance for your valuable suggestion. We will follow up your suggestion or complaint promptly. Under normal circumstances, we will acknowledge your suggestion or complaint within 7 days and endeavor to provide you with our final response within 30 days upon receipt. Please be assured that information related to your suggestion or complaint will be treated strictly confidential and used for service improvement and analysis purpose only.
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Mailing address :
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Office of the Complaint Officer Public Bank (Hong Kong) Ltd. Public Bank Centre
120 Des Voeux Road Central Hong Kong |
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Fax :
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(852) 2815-7366
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Email :
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The following contact information is for our SME customers who want to access their own credit data in the CCRA.
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Mailing address : |
18/F Caroline Centre
Lee Gardens Two
28 Yun Ping Road
Causeway Bay
Hong Kong
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Hotline : |
(852) 2516-1100
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Fax : |
(852) 2960-4721
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Email :
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The following contact information is for our personal banking customers who want to access their own credit data in the CRA.
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Mailing address :
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Suite 1006 Tower 6
The Gateway 9 Canton Road Tsim Sha Tsui Kowloon Hong Kong |
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Hotline :
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(852) 2577-1816
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Fax :
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(852) 2578-4425
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Email :
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© 2008 Public Bank (Hong Kong) Limited. All Rights Reserved.